Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Brockley

At Flowers Brockley, we take great pride in delivering the freshest flowers across Brockley and surrounding areas. As a trusted local florist serving both households and businesses, your satisfaction is our priority. Every bouquet is arranged using fresh, high-quality stems and presented with care to ensure your gift or floral arrangement arrives in perfect condition.

Damaged-on-Arrival Policy

We understand the excitement of receiving fresh flowers and know how disappointing it can be if your order is not as expected. If your flowers or arrangements arrive visibly damaged or significantly wilted, please notify us as soon as possible. We kindly request a clear description of the issue and, if possible, a photograph of the product upon arrival. This helps us to quickly assess and resolve your concern.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions included with every order. Flower lifespans can vary slightly depending on the varieties and seasonal conditions, but we always strive to deliver blooms that will provide lasting beauty. If your flowers fail to meet this freshness standard, please contact us within this five-day freshness window so we can assist you promptly.

Refund & Replacement Options

Your happiness with our floral arrangements is important to us. If you experience any issues with your order—including damaged-on-arrival or flowers not meeting our freshness promise—we offer both replacement and refund options. Upon confirmation of the issue, we can arrange for a fresh replacement of your arrangement, delivered at the earliest convenience. Alternatively, a full or partial refund can be provided, depending on the nature of the problem. We assess each situation individually to ensure a fair and satisfactory resolution.

Complaints Process

We aim to provide a seamless and positive experience with every order. However, if you have any complaints or concerns, our team is here to help. Please contact us promptly with your order details and a description of your concern. We investigate all feedback carefully and respond as quickly as possible, generally within 24 hours. Our goal is to resolve every issue to your complete satisfaction and learn from your feedback to continuously improve our service.

Trusted Local Service for Brockley

Flowers Brockley is proud to be a reliable florist for the Brockley community, serving nearby homes and local businesses with dedication and care. Our commitment to quality, transparency, and customer satisfaction has made us a preferred choice for beautiful, fresh flowers in the area. Thank you for choosing and trusting us with your important occasions and everyday celebrations.