Legal Terms for Ordering Flowers Online in Brockley

Flowers Brockley Online Flower Delivery: Terms & Conditions

Introduction

These Terms & Conditions outline the legal framework under which Flowers Brockley (“we”, “us”, or “our”) provides online flower delivery services through our website to customers situated in Brockley and the surrounding areas. By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Please refrain from using our services if you do not agree with any aspect of these terms. These conditions are designed to clarify your rights and responsibilities when engaging with our e-commerce platform for flower delivery services in Brockley.

Order Process

Customers may place orders for flower delivery in Brockley and neighbouring regions exclusively through our online platform. All displayed products are subject to availability, and we reserve the right to substitute flowers or packaging of equal or greater value if necessary. The key steps in our order process include:

Browsing our flower arrangements and selecting the desired product(s).
Adding selected products to your shopping cart.
Providing accurate delivery details, including recipient and address information.
Reviewing and confirming your order details, including delivery date.
Completing payment using our available methods.

After you have confirmed and paid for your order, you will receive an on-screen acknowledgement and/or order confirmation. This confirmation signals our acceptance of your order, subject to successful payment verification and stock availability. If we are unable to fulfil your order (e.g., due to unavailable items), you will be notified promptly and offered an alternative or a full refund.

Prices and Payment

All prices for our products and services are clearly indicated on our website and are inclusive of applicable VAT (where relevant) unless otherwise stated. Prices are liable to change at any time, but changes will not affect orders which have already been confirmed and paid. Delivery charges, if applicable, will be displayed separately at the checkout stage before you place your order and form part of the total purchase price.

We accept a range of secure online payment methods, including major debit and credit cards. Full payment is required at the time of placing your order. Should your payment be declined or not authorised by your card issuer or bank, your order will not be processed. Flowers Brockley uses industry-standard security measures to safeguard all transactions; however, we are not responsible for any delay or non-delivery arising from issues related to third-party payment services.

Delivery

Flowers Brockley provides flower delivery throughout Brockley and the adjacent areas. While we strive to deliver your order on the requested date, delivery times cannot be guaranteed. Orders are typically delivered during business hours; specific time-slot requests may not always be accommodated. Please ensure all delivery details provided during checkout are complete and accurate; we cannot accept liability for orders that are delayed or lost due to incorrect or incomplete address information supplied by the customer.

If the recipient is unavailable at the delivery address, we will follow your delivery instructions (e.g., leave with a neighbour or in a designated safe place) if such instructions are provided. If delivery cannot be completed, we may attempt redelivery (subject to our discretion) or contact you for further instructions. Additional charges may apply for redelivery attempts.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. As flowers are perishable goods and your order may be prepared shortly after confirmation, cancellation requests can only be accommodated if received no later than 24 hours before the scheduled delivery date. If preparation or dispatch of your order has already commenced, we regret that cancellations and refunds may not be possible.

Where a cancellation is permitted, we will process your refund as soon as practicable, typically within 5–7 business days. Refunds will be made to the same payment method used at the time of ordering.

Returns and Refunds

We take great pride in the quality of our blooms and service. If you are dissatisfied with your order on reasonable grounds (e.g., damaged flowers, incorrect items), please notify us within 24 hours of delivery. We may request photographs to assess your concern. Upon validation, we will offer an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on circumstances. Due to the perishable nature of flowers, we are unable to accept returns or process refunds for issues reported after 24 hours from delivery.

Customer Obligations

By placing an order with Flowers Brockley, you agree to:

Provide accurate, current, and complete information as required during checkout.
Use our website in accordance with applicable laws and refrain from unauthorised or fraudulent activities.
Ensure payment details are correct and that you are authorised to use the selected payment method.

We reserve the right to cancel or refuse any order that we believe, at our sole discretion, breaches these conditions, is fraudulent, or may cause harm to Flowers Brockley’s reputation or operations.

Liability

Flowers Brockley will not be liable for any indirect or consequential loss, loss of profit, or other damages arising from or related to the use or inability to use our website or services, even if foreseeable. Our total liability for any claim under these Terms & Conditions will be limited to the amount paid for the relevant order.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability which cannot be excluded or limited under English law. While we take all reasonable steps to provide your flowers punctually and in good condition, delays or failures caused by circumstances beyond our reasonable control (such as extreme weather, strikes, or transport disruptions) will not render us liable for compensation or damages.

Errors, Inaccuracies & Availability

Occasionally, there may be information on our website that contains typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice (including after you have submitted your order). Should any changes affect your ongoing order, we will contact you to offer alternatives or a refund.

All offers for promotions or discounts are subject to availability and may be withdrawn at any time at our discretion.

Intellectual Property

All content on the Flowers Brockley website—including logos, images, text, graphics, and software—remains the property of Flowers Brockley and is protected by applicable copyright, trademark, and intellectual property laws. Customers and visitors are granted a limited licence to access and use our website for personal, non-commercial purposes only. Any unauthorised reproduction or use of our content is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. All customer data is handled in accordance with the laws of England and Wales, including but not limited to the UK General Data Protection Regulation (UK GDPR). We collect only the minimum personal information necessary to process your order and facilitate delivery. Your information will not be shared with third parties except where strictly necessary for order fulfillment or where we are legally obliged to do so.

Amendments to Terms & Conditions

Flowers Brockley reserves the right to modify these Terms & Conditions at any time at our discretion. Updates will be posted on our website and will come into effect immediately upon posting. Customers are advised to review this page regularly to remain informed of any changes. Continued use of our online flower delivery services in Brockley following changes constitutes acceptance of those updated terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms, your use of our services, or any contracts formed with us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any concerns or wish to raise a complaint regarding your order or our services, please contact us promptly. We will endeavour to investigate and resolve matters quickly and fairly in line with our customer service standards. Feedback from our customers in Brockley and nearby areas helps us continually improve our flower delivery service.

Applicability

These Terms & Conditions apply to all users and customers of Flowers Brockley’s online flower delivery service across Brockley and its surrounding areas. They are the only terms that apply, and no other terms shall apply unless agreed in writing by an authorised representative of Flowers Brockley.

Last updated: June 2024.